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Virtual Reference Desk (13)  

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whatUseek Directory Site Listings:
Cooperative Reference Service Policy Manuals - Guidelines to help libraries create cooperative agreements to share reference services between institutions.
Guidelines for Behavioral Performance of Reference and Information Services Professionals - Criteria list to be used to evaluate the reference skills of library staff.
Guidelines for Medical, Legal, and Business Responses at General Reference Desks - Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.
Management by Wandering Around: Reference Rovering and Quality Reference Service - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.
Researching Librarian - Intended as a supplement to the print resources available in library collections, this site gathers links to selected web resources useful for research.
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