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Computer Telephony Integration
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whatUseek Collection Sites
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- Empirix is the leading provider of service quality assurance solutions for new IP communications. Learn more about available performance testing tools, network monitoring software, and more.
whatUseek Directory Site Listings:
ACD Call Centers Online Learning Center
- Reference site for call centers, including benchmarking, articles, books, tutorials and outsourcing.
- Information on call centers for telemarketing, customer service and teleservices. Includes telephone training, solutions and computer telephony integration.
Call Center Depot
- Useful tools for the call center professional including associations, books, newsletters and consulting services.
Call Center Exchange
- Information and networking resource.
Call Center News Service
- News about inbound and outbound centers, help desks and support operations.
Call Center Online Learning Center
- A resource center for call center managers, providing tutorials, a comprehensive article index, yellow pages directory and benchmarking studies.
Call Center Times
- Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
Call Centre Managers Forum
- Providing call center managers with relevant information to help in the multi-skilled tasks of running a successful call center.
- Daily call center news.
- Online guide for call center products, services, news and telecommunications links.
- Features jobs, news headlines, articles, magazines and business cases.
- Personalized information resource for the call center industry.
- Global call center research and information.
Hispanic Teleservices Corporation
- Provides Call Center Services for Hispanic markets.
Mosaix (PDS) User Group
- Independent user group assisting call center organizations utilizing the Mosaix Predictive Dialing System.
- Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
- Information and resources for the call center community.
The Call Center Directory
- Provides all of your resources for customer care, consulting, employment, hardware, software and centers for research and reference.
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