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Workplace Conflict Resources - Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid. - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
e-Satisfy, Inc. - Provides an integrated approach to measuring customer satisfaction across every sales and support channel. - A customer relationship management company that measures the customer experience for click and mortar companies. Find contact information, services offered, employment opportunities, news, press releases, and a list of clients.
eCRMGuide - Customer Relationship Management in the E-Business World
eConvergent - Provides resources to manage customer relationships via the web, voice, email, video, and fax. - Customer service resource site featuring news, articles, links, books, research, jobs and services.
eLoyalty - Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
eServices NZ - Providing outsourced technical support and customer care based in New Zealand.
iCALL - Provides 24-hour, live and interactive customer service on the internet for websites. - Manages all aspects of customer service, emphasizing web-based support.

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