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Customer Impact Partnership Limited - Offers a diagnostic tool to assess customer service programs.
 
Customer Relationship Management (CRM) Forum - Focuses on CRM aspect of customer service. Resource site containing presentations, case studies, articles and academic papers, conference and trade show listings, online conferences, and help-wanted/jobs listed postings.
 
Customer Service Benchmarking Association - Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
 
Customer Service Made Fun & Easy - Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
 
Customer Service Management (CSM) - Monthly magazine with featured case studies (available online) regarding customer service.
 
Customer Service Review, Inc. - Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
 
Customer Service Survey - Cornerstone Professional Development's online customer service survey serves as a mechanism to test the user's own awareness and understanding of customer service concepts.
 
Customer Service Training - Products and services to improve customer service and telephone skills.
 
Customer Service Training - Products and services to improve customer service and telephone skills.
 
Customer Service Training and Articles - Customer service training and free articles.
 
Customer Service Training-Guaranteed - Measure-X training will shows how to measure satisfaction and retain customers longer.
 
Customer Service University - Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
 
Customer Service Week - Offers resources and materials for customer service week, the first week of October each year.
 
Customer service levels still a major challenge for e-tailers - Sellitontheweb.com - Only 36% of e-customers are satisfied with their Internet purchasing experiences, declares a groundbreaking study conducted by International Customer Service Association (ICSA) and e-Satisfy.com (formerly TARP).
 
Custometrics - System of measuring and evaluation customer service and satisfaction.
 
Excel in Customer Service - A list of tips.
 
ExecTrainer.com - Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
 
Gaining Customer Loyalty - Discover the principles of customer astonishment that extend beyond traditional customer service.
 
Golden Resources Marketing Group - Provides mystery shopping services, merchandising, and point of sale marketing audits.
 
Hipbone, Inc. - Solutions for live online collaboration between customers and sales and customer service agents.
 
 
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