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whatUseek Directory Site Listings: A primer for a good Web page - Users want indicators of how good (e.e., current, accurate, credible) the page's information is.
Seven Deadly Web Site Sins - And Why You Must Avoid Them at All Costs by Jesse Berst, Editorial Director, ZDNet AnchorDesk.
ShoreWalker - Covers every area of good site design as well as what not to do. Steers you away from hype and towards more practical, user-friendly Web design. Based in Australia.
SiteAngel 2000 - Evity's online service enables e-businesses to measure and quantify customer satisfaction by simulating a customer's true end-to-end experience at a web site.
Software Usability Research Laboratory - The SURL provides usability testing of Websites and UI designs, as well as conducts HCI research for organizations.
Something 4 Nothing Web Pages - Tips for building pages which are visually pleasing, and yet still download quickly and make information easy to access. From
Starling Access Services - Interesting definition of Accessible Web Design. For use by "anyone, any web browsing technology and any site".
Stickygoo - An educational and commentary site for anyone interested in the improvement of customer experience and usability on the Web.
The Scent of Information - The reason why so many people lose their way on the Web, according to usability expert Jared Spool, is because they lose the scent of the information they are looking for. Jared shares his thoughts and perspectives on the Web, usability, and the user's quest for information.
The UI Coach - The column 'Fit and Finish' is an entertaining and informative online newsletter that suggests ways for web developers and others to improve the total user experience.
The WDVL: Designing Attractive Web Pages - Before you can design avant-garde Web pages, you have to know what the rules are before you try to break, bend or amend them.
Theory - A weekly column by Adam Baker that discusses web usability, interface, and interaction design. Includes previous columns for review.
Towards a Model of Trust for E-Commerce System Design - A paper, by Florian N. Egger, presents a model of trust that informs the human-computer interaction (HCI) design of electronic commerce systems.
TweakHTML - This site categorizes and lists websites which have characteristics which reduce accessibility or otherwise inconvenience visitors to said sites.
USINACTS Web Space: The World of Usability - The how-to of usability evaluation and user-centered design. Usability issue information available in Adobe Acrobat (.pdf) format. - Monthly expert columns on web usability, interaction and web design.
Usability Engineering - "Designing for Ease Use", Article written by Corporate Solutions Consulting (UK)on usability engineering.
Usability First - Diamond Bullet Design offers their experience and knowledge on website and software usability.
Usability Lab at HHI - Usability support during all phases of the product life cycle. User requirements analyses, design studies, expert evaluations, Usability tests, consultancy. Located in Berlin, Germany.
Usability Matters - From the Usability Matters Group at the Linköping University in Sweden. Their goal is to make computer systems more usable. The 1995 essay "Perspectives on Usability" by Jonas Löwgren is available for download in PDF format.

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