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Building a Better Interface - To help bring you up to speed on the current state of the art in Web site usability, Dan Shafer interviewed three of the smartest people on the subject: Jakob Nielsen, David Kleinberg, and Jared Spool. For good measure, he throws in his own thoughts on the topic.

How to Develop a Corporate Intranet Standard -- PDF File - From the consultants of Human Factors International (www.humanfactors.com). Requires Acrobat Reader.

How to Develop an Effective GUI Standard -- PDF file - From the consultants of Human Factors International (www.humanfactors.com). Requires Acrobat Reader.

Morville - Building a Synonymous Search Index - Help users find the documents they're looking for by incorporating a 'thesaurus-like' hierarchy for your site.

Morville - Virtual Documents: The Challenges of Chunking - Advise for determining a level of granularity in breaking up documents for online viewing.

Moving WebWord Interviews with the Experts - Site includes usability articles written by John S. Rhodes. This page is a good starting point.

Nielsen: Feedback From Users of an Archive (Alertbox Jan. 1999) - How to collect usability data from site users, using a historical archive as the case study. Keep surveys simple, collect data from real-world usage, and get feedback from friends of the site.

Nielsen: Frames Suck Most of the Time - Why frames are usually a very bad idea.

Nielsen: Guerrilla HCI - Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier

Nielsen: Papers and Essays by Jakob Nielsen - Online papers by Jakob Nielsen.

Nielsen: Print design vs. Web design - Dr. Jakob Nielsen highlights key differences between designing for print and designing for the web.

Nielsen: Web Design vs. GUI Design (Alertbox May 1997) - Designing for the Web is different from traditional user interface design. Fundamentally, the designer gives up a lot of control to the user - get used to it: WYSIWYG is dead

Rosenfeld & Morville - Web Architect Archive - 1999 archive of feature articles from Web Architect magazine

Rosenfeld - Is Less Really More? - When it comes to the usability factor of tables of contents, is less really more?

Rosenfeld - Yahoo! is Dead. Long Live Yahoo! - Mini-Yahoo!'s inside the firewall.

Rosenfeld: Interview > Information Architecture Revealed - Interview "Information Architecture Revealed!"; John S. Rhode interviewing Louis Rosenfeld, co-founder and president of Argus Associates. Louis is also co-author of the best-selling Internet book, Information Architecture for the World Wide Web.

Spool: Jared Spool Presents Hard Evidence - Spool uncovers the lessons his research has taught him about how best to design a site so that users don't end up thwarted

Spool: Web Graphic Design Is Not What You Think, A Usability Perspective - "The number one activity on the Web is information retrieval." In part of his tutorial, Spool explained his findings on graphic design and users' success.

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