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CRM Guru - Customer relationship management publications, discussion, and guru panel providing answers to tough questions.
 
Customer Service Review - An internet magazine which reviews the latest global data and trends on customer service.
 
International Journal of Call Centre Management - Quarterly subscription-based and peer-reviewed journal on all practical aspects of setting up and managing a call centre.
 
The WOW! Awards Ltd. - Stories of UK customer service award winners.
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